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Moved renewal rate with CSAT surveys — here's our setup

hana_mehta_c2c7b

Quick one. Since we added a second product line, our CSAT has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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ned_sato_69e79

We hit this too. Scoping session replay to self-serve users first made it manageable.

tara_rourke_d9d85

Same setup here. In our case it came down to journey alerts being too broad.

dana_soto_3c0cc

Following. We're about to do the same thing for self-serve users.

marcus_reyes_12ea7

Following. We're about to do the same thing for new onboarding cohorts.

wade_okafor_e86e8

We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.

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