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Small win: journey mapping caught a churn risk early

omar_lund_fb558

We measured CES before and after turning on segments. The result surprised us. Anyone seen the same?

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nina_pratt_d0685

Spent a week on this. The fix was tying journey alerts to the account owner field.

ned_ng_f99fd

Curious what cadence you landed on. We over-asked and NPS tanked.

diego_webb_0b0ae

We hit this too. Scoping journey alerts to self-serve users first made it manageable.

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