We're working through CSAT surveys and we scaled past 5,000 accounts. Curious how others have handled it, especially around response rate. Any rules of thumb?
Same setup here. In our case it came down to CES tracking being too broad.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and churn tanked.
+1. The HubSpot step is where ours kept breaking.
