Posting this for new onboarding cohorts. We care most about CSAT and I'm not sure the feedback widget is the lever. Talk me out of it?
Worth checking your response rate window. Ours was skewed until we narrowed it.
+1. The HubSpot step is where ours kept breaking.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
Spent a week on this. The fix was tying session replay to the account owner field.