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Our playbook for NPS surveys across new onboarding cohorts

marcus_pratt_f37f7

Trying to get auto-theming right for trial users. The defaults don't quite fit. What did you change?

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jack_calvi_501a1

Have you tried routing it through Segment? Fixed the NPS gap for us.

nadia_pace_4a900

Spent a week on this. The fix was tying the feedback widget to the account owner field.

esme_trin_d4c14

Curious what cadence you landed on. We over-asked and NPS tanked.

ned_okafor_c89f3

Have you tried routing it through Jira? Fixed the CSAT gap for us.

felix_frei_f8166

We measure CSAT weekly now and it's made dashboards decisions much easier.

carl_sato_ed0a4

We measure CSAT weekly now and it's made response routing decisions much easier.