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What worked for us setting up session replay

liam_trin_7abe4

Trying to get response routing right for trial users. The defaults don't quite fit. What did you change?

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cole_soto_0dee2

Spent a week on this. The fix was tying journey mapping to the account owner field.

gus_pratt_da6cb

We measure CES weekly now and it's made journey alerts decisions much easier.

sofia_calvi_e86ba

We measure churn weekly now and it's made journey alerts decisions much easier.

lena_hale_cc7e6

+1. The Zapier step is where ours kept breaking.

aisha_boyd_e8b59

Following. We're about to do the same thing for self-serve users.

yuki_quinn_3440a

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

sam_soto_cd5aa

Have you tried routing it through Intercom? Fixed the the health score gap for us.