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Microsoft Teams sync dropping renewal rate — anyone seen this?

liam_rourke_1254c

Trying to get the feedback widget right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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paul_dunn_62c31

Honestly CES tracking didn't move churn for us. Marketo did more.

dana_trin_39967

Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.

wade_sato_54715

Curious what cadence you landed on. We over-asked and renewal rate tanked.

owen_frei_c8114

+1. The HubSpot step is where ours kept breaking.

carl_marsh_19e9f

Have you tried routing it through Zendesk? Fixed the time-to-resolution gap for us.

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