We measured the health score before and after turning on dashboards. The result surprised us. Anyone seen the same?
Have you tried routing it through HubSpot? Fixed the the health score gap for us.
Honestly the feedback widget didn't move time-to-resolution for us. Marketo did more.
Have you tried routing it through Salesforce? Fixed the the health score gap for us.
We measure NPS weekly now and it's made auto-theming decisions much easier.
Following. We're about to do the same thing for self-serve users.