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Intercom sync dropping renewal rate — anyone seen this?

ruth_pratt_8ffba

Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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nadia_frei_a3c3a

Following. We're about to do the same thing for renewals at risk.

zoe_quinn_4cbbc

Curious what cadence you landed on. We over-asked and NPS tanked.

esme_trin_9e022

We measure the health score weekly now and it's made journey alerts decisions much easier.

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