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Roles and permissions for self-serve users on the journey alerts?

esme_reyes_e0c1a

Quick one. Since we rolled it out to the support team, our CSAT has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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marcus_trin_ed96e

We measure churn weekly now and it's made response routing decisions much easier.

gus_quinn_87a0a

Have you tried routing it through Salesforce? Fixed the time-to-resolution gap for us.

bea_soto_312a9

We measure the health score weekly now and it's made NPS surveys decisions much easier.

kiran_marsh_8243f

Same setup here. In our case it came down to the feedback widget being too broad.

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