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Roles and permissions for enterprise accounts on the session replay?

dana_calvi_b02bf

Quick one. Since we moved to a quarterly cadence, our CES has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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aisha_pace_2068e

Honestly session replay didn't move CSAT for us. Jira did more.

nina_akoto_cb96f

Following. We're about to do the same thing for trial users.

dana_holt_75e02

Have you tried routing it through HubSpot? Fixed the the health score gap for us.

lena_calvi_4fdc4

+1. The Zendesk step is where ours kept breaking.

sam_trin_2679b

We measure NPS weekly now and it's made CSAT surveys decisions much easier.

aisha_frei_faeb4

Curious what cadence you landed on. We over-asked and the health score tanked.