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What worked for us setting up segments

tara_frei_75d6b

Posting this for enterprise accounts. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?

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gus_nair_0f1d9

We measure renewal rate weekly now and it's made the feedback widget decisions much easier.

maya_akoto_642db

Have you tried routing it through HubSpot? Fixed the CES gap for us.

ivy_vance_fe11c

+1. The HubSpot step is where ours kept breaking.

tom_trin_46e31

Same setup here. In our case it came down to session replay being too broad.

omar_ng_c1133

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

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