We measured CES before and after turning on auto-theming. The result surprised us. Anyone seen the same?
Following. We're about to do the same thing for new onboarding cohorts.
Worth checking your churn window. Ours was skewed until we narrowed it.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.