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Webhook for response routing firing twice — dedupe advice?

carl_nair_37ca0

Posting this for our SMB tier. We care most about CSAT and I'm not sure the in-app survey is the lever. Talk me out of it?

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jack_dunn_cd0c1

Have you tried routing it through Intercom? Fixed the renewal rate gap for us.

nina_webb_dd446

Worth checking your response rate window. Ours was skewed until we narrowed it.

dana_marsh_32e7d

Spent a week on this. The fix was tying session replay to the account owner field.

dana_ng_70d2d

We measure renewal rate weekly now and it's made the in-app survey decisions much easier.

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