Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a segments config issue or are we reading it wrong?
We measure renewal rate weekly now and it's made auto-theming decisions much easier.
We measure time-to-resolution weekly now and it's made dashboards decisions much easier.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying segments to the account owner field.
