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Zendesk sync dropping renewal rate — anyone seen this?

theo_mehta_577fe

We measured NPS before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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carl_hale_30d96

Same setup here. In our case it came down to the in-app survey being too broad.

tara_quinn_e4ba2

Spent a week on this. The fix was tying journey alerts to the account owner field.

felix_mehta_1458f

We measure NPS weekly now and it's made segments decisions much easier.

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