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Pulling CSAT out through the API for our warehouse

yuki_nair_6cc31

We're working through CSAT surveys and we rolled it out to the support team. Curious how others have handled it, especially around response rate. Any rules of thumb?

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tom_mehta_76237

Curious what cadence you landed on. We over-asked and the health score tanked.

tom_frei_a1645

Curious what cadence you landed on. We over-asked and NPS tanked.

paul_boyd_0358a

Spent a week on this. The fix was tying journey alerts to the account owner field.

ivy_akoto_6055b

+1. The Zapier step is where ours kept breaking.

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