Trying to get the feedback widget right for self-serve users. The defaults don't quite fit. What did you change?
Worth checking your NPS window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and response rate tanked.
Following. We're about to do the same thing for enterprise accounts.
+1. The Snowflake step is where ours kept breaking.
Have you tried routing it through Intercom? Fixed the CSAT gap for us.