Quick one. Since we moved to a quarterly cadence, our renewal rate has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Spent a week on this. The fix was tying auto-theming to the account owner field.
Spent a week on this. The fix was tying response routing to the account owner field.
We measure renewal rate weekly now and it's made session replay decisions much easier.
Following. We're about to do the same thing for self-serve users.
