nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Roles and permissions for renewals at risk on the CSAT surveys?

felix_akoto_a0d68

We're working through CSAT surveys and volume tripled after launch. Curious how others have handled it, especially around churn. Any rules of thumb?

Find more posts tagged with

Comments

cole_nair_e02a9

Following. We're about to do the same thing for enterprise accounts.

ruth_sato_c0610

We hit this too. Scoping journey mapping to our SMB tier first made it manageable.

ivy_rourke_25b8b

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

tara_okafor_23d37

+1. The Zendesk step is where ours kept breaking.

ivy_webb_d8a1e

Worth checking your the health score window. Ours was skewed until we narrowed it.

priya_lund_dd94d

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

jack_webb_01212

Curious what cadence you landed on. We over-asked and CSAT tanked.