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Reusable NPS surveys setup we share with new CSMs

aisha_marsh_7cea3

We measured NPS before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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theo_calvi_8c71d

Spent a week on this. The fix was tying session replay to the account owner field.

felix_carr_56c7e

Honestly dashboards didn't move renewal rate for us. Intercom did more.

ravi_boyd_2374f

We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.

sofia_akoto_9f2c3

Have you tried routing it through Marketo? Fixed the NPS gap for us.

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