We're working through the feedback widget and we added a second product line. Curious how others have handled it, especially around CES. Any rules of thumb?
Following. We're about to do the same thing for our SMB tier.
We measure churn weekly now and it's made CSAT surveys decisions much easier.
Honestly session replay didn't move time-to-resolution for us. Jira did more.
Spent a week on this. The fix was tying response routing to the account owner field.
We measure churn weekly now and it's made segments decisions much easier.
