Posting this for our SMB tier. We care most about CES and I'm not sure the in-app survey is the lever. Talk me out of it?
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
Following. We're about to do the same thing for new onboarding cohorts.
We measure response rate weekly now and it's made CES tracking decisions much easier.
Worth checking your CES window. Ours was skewed until we narrowed it.
