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SSO question affecting who sees NPS surveys

ruth_pratt_31dd0

Trying to get NPS surveys right for trial users. The defaults don't quite fit. What did you change?

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priya_okafor_f648c

Have you tried routing it through Jira? Fixed the time-to-resolution gap for us.

nadia_okafor_8db69

Honestly CSAT surveys didn't move NPS for us. Microsoft Teams did more.

hana_mehta_7b233

Same setup here. In our case it came down to response routing being too broad.

omar_ng_6212b

+1. The Slack step is where ours kept breaking.

tara_frei_62542

+1. The Snowflake step is where ours kept breaking.

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