Trying to get CES tracking right for self-serve users. The defaults don't quite fit. What did you change?
Have you tried routing it through Marketo? Fixed the response rate gap for us.
Honestly session replay didn't move renewal rate for us. Salesforce did more.
Honestly CES tracking didn't move the health score for us. Slack did more.
Curious what cadence you landed on. We over-asked and the health score tanked.