We're working through CES tracking and volume tripled after launch. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
+1. The Slack step is where ours kept breaking.
Same setup here. In our case it came down to journey alerts being too broad.
We hit this too. Scoping NPS surveys to our SMB tier first made it manageable.
Same setup here. In our case it came down to the feedback widget being too broad.
Following. We're about to do the same thing for self-serve users.