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Salesforce vs Zendesk for pushing CES tracking data?

yuki_okafor_b20f5

Half our team lives in Jira, so getting dashboards data in there matters. How clean has that been for you?

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tom_dunn_4f54c

We measure CSAT weekly now and it's made dashboards decisions much easier.

nina_soto_5fad7

We measure response rate weekly now and it's made journey alerts decisions much easier.

marcus_vance_6dcdc

Spent a week on this. The fix was tying journey alerts to the account owner field.

diego_webb_997d0

Have you tried routing it through Jira? Fixed the response rate gap for us.

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