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Rate limits when backfilling session replay via the API?

ivy_webb_1872d

Trying to get response routing right for enterprise accounts. The defaults don't quite fit. What did you change?

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owen_sato_161ec

Have you tried routing it through Zendesk? Fixed the response rate gap for us.

cole_quinn_8c85a

Curious what cadence you landed on. We over-asked and churn tanked.

dana_okafor_07bec

Following. We're about to do the same thing for self-serve users.

hana_trin_ce814

We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.

gus_webb_2b665

Curious what cadence you landed on. We over-asked and NPS tanked.

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