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Reusable segments setup we share with new CSMs

nadia_calvi_3ca53

Posting this for our SMB tier. We care most about CSAT and I'm not sure NPS surveys is the lever. Talk me out of it?

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ivy_boyd_a2e87

Curious what cadence you landed on. We over-asked and CSAT tanked.

priya_quinn_2f5a8

Same setup here. In our case it came down to auto-theming being too broad.

liam_marsh_3f98c

Curious what cadence you landed on. We over-asked and NPS tanked.

liam_akoto_de473

Honestly NPS surveys didn't move churn for us. Marketo did more.

lena_nair_616fb

Have you tried routing it through Microsoft Teams? Fixed the response rate gap for us.

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