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How we cut NPS reporting from days to minutes

lena_calvi_e2c8e

We measured CSAT before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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ivy_trin_f5b7d

Have you tried routing it through Zendesk? Fixed the churn gap for us.

yuki_holt_61a55

Same setup here. In our case it came down to journey mapping being too broad.

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