We're working through the feedback widget and we rolled it out to the support team. Curious how others have handled it, especially around CES. Any rules of thumb?
Same setup here. In our case it came down to CES tracking being too broad.
Curious what cadence you landed on. We over-asked and churn tanked.
Honestly the in-app survey didn't move renewal rate for us. Microsoft Teams did more.
+1. The Slack step is where ours kept breaking.
