Posting this for enterprise accounts. We care most about CES and I'm not sure auto-theming is the lever. Talk me out of it?
We measure the health score weekly now and it's made CSAT surveys decisions much easier.
+1. The Snowflake step is where ours kept breaking.
Following. We're about to do the same thing for our SMB tier.
We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.