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Reusable segments setup we share with new CSMs

priya_marsh_0c3a1

Trying to get segments right for self-serve users. The defaults don't quite fit. What did you change?

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Comments

omar_holt_27fb3

We hit this too. Scoping journey mapping to renewals at risk first made it manageable.

marcus_rourke_51871

We measure response rate weekly now and it's made CES tracking decisions much easier.

ned_pratt_8401a

Following. We're about to do the same thing for trial users.

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