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Moved CSAT with CSAT surveys — here's our setup

wade_sato_8b913

Posting this for enterprise accounts. We care most about CES and I'm not sure CSAT surveys is the lever. Talk me out of it?

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sam_hale_aa39e

+1. The Intercom step is where ours kept breaking.

liam_reyes_01c3e

Same setup here. In our case it came down to session replay being too broad.

nadia_soto_a78fa

+1. The Salesforce step is where ours kept breaking.

gus_hale_7f0ed

We hit this too. Scoping journey mapping to our SMB tier first made it manageable.

tara_calvi_dc55f

Have you tried routing it through Segment? Fixed the time-to-resolution gap for us.

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