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Our playbook for journey mapping across trial users

diego_carr_86f76

Half our team lives in HubSpot, so getting journey alerts data in there matters. How clean has that been for you?

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jack_frei_93140

Following. We're about to do the same thing for new onboarding cohorts.

owen_reyes_49b43

Have you tried routing it through Zendesk? Fixed the CES gap for us.

hana_quinn_63ad5

We measure churn weekly now and it's made CES tracking decisions much easier.

felix_holt_81a55

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

ruth_voss_fa815

Curious what cadence you landed on. We over-asked and CES tanked.

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