Quick one. Since we moved to a quarterly cadence, our time-to-resolution has been all over the place. Is that a dashboards config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and NPS tanked.
Same setup here. In our case it came down to journey mapping being too broad.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
