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Pulling CSAT out through the API for our warehouse

gus_voss_f678e

We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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diego_webb_48769

We hit this too. Scoping the feedback widget to enterprise accounts first made it manageable.

gus_hale_ea60c

Spent a week on this. The fix was tying response routing to the account owner field.

sofia_voss_75023

Spent a week on this. The fix was tying auto-theming to the account owner field.

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