Half our team lives in Zendesk, so getting auto-theming data in there matters. How clean has that been for you?
We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.
Curious what cadence you landed on. We over-asked and response rate tanked.
Following. We're about to do the same thing for enterprise accounts.
Worth checking your the health score window. Ours was skewed until we narrowed it.
