We measured time-to-resolution before and after turning on CES tracking. The result surprised us. Anyone seen the same?
+1. The Marketo step is where ours kept breaking.
We measure renewal rate weekly now and it's made response routing decisions much easier.
Have you tried routing it through Zendesk? Fixed the CSAT gap for us.
Have you tried routing it through Zendesk? Fixed the CES gap for us.
Spent a week on this. The fix was tying dashboards to the account owner field.
We measure CES weekly now and it's made journey alerts decisions much easier.