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What worked for us setting up the in-app survey

lena_carr_c4539

Trying to get session replay right for our SMB tier. The defaults don't quite fit. What did you change?

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tom_rourke_7fb08

Honestly dashboards didn't move renewal rate for us. HubSpot did more.

owen_voss_b049c

Honestly session replay didn't move response rate for us. Microsoft Teams did more.

marcus_carr_ddf83

Following. We're about to do the same thing for trial users.

kiran_sato_cbe4b

Honestly the in-app survey didn't move NPS for us. Jira did more.

esme_holt_bae27

We hit this too. Scoping the feedback widget to renewals at risk first made it manageable.

nadia_ng_2856c

Spent a week on this. The fix was tying the in-app survey to the account owner field.