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Moved CSAT with CSAT surveys — here's our setup

esme_akoto_06870

We measured NPS before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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hana_calvi_f02f8

Honestly dashboards didn't move response rate for us. Segment did more.

liam_lund_0ea48

We measure CES weekly now and it's made response routing decisions much easier.

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