nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Small win: session replay caught a churn risk early

marcus_calvi_867c2

Trying to get CES tracking right for our SMB tier. The defaults don't quite fit. What did you change?

Find more posts tagged with

Comments

maya_sato_8f073

Same setup here. In our case it came down to dashboards being too broad.

ned_frei_9feb2

Honestly session replay didn't move the health score for us. Slack did more.

zoe_nair_dc790

Curious what cadence you landed on. We over-asked and churn tanked.

elena_marsh_0526f

Honestly dashboards didn't move churn for us. HubSpot did more.

hana_boyd_5f54c

Have you tried routing it through Microsoft Teams? Fixed the the health score gap for us.

theo_rourke_3f3ca

Worth checking your CSAT window. Ours was skewed until we narrowed it.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of