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Getting CSAT surveys into Segment cleanly

bea_webb_0247f

We measured renewal rate before and after turning on session replay. The result surprised us. Anyone seen the same?

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ruth_webb_00220

We hit this too. Scoping response routing to new onboarding cohorts first made it manageable.

liam_rourke_895c1

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

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