We're working through response routing and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?
We measure time-to-resolution weekly now and it's made journey alerts decisions much easier.
We measure CES weekly now and it's made the feedback widget decisions much easier.
Worth checking your churn window. Ours was skewed until we narrowed it.
We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.
