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Small win: auto-theming caught a churn risk early

liam_quinn_ebcf6

Quick one. Since volume tripled after launch, our churn has been all over the place. Is that a response routing config issue or are we reading it wrong?

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Comments

tom_trin_e9d6c

Have you tried routing it through Segment? Fixed the the health score gap for us.

aisha_ng_cb9b2

Have you tried routing it through Segment? Fixed the CES gap for us.

sam_vance_d8522

Spent a week on this. The fix was tying CES tracking to the account owner field.

kiran_pratt_708cb

Worth checking your churn window. Ours was skewed until we narrowed it.

mira_lund_c0b1f

Have you tried routing it through Marketo? Fixed the response rate gap for us.

carl_marsh_fd951

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

liam_dunn_0b4ff

Have you tried routing it through Salesforce? Fixed the the health score gap for us.