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Small win: CSAT surveys caught a churn risk early

sam_akoto_33baa

We measured CES before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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omar_vance_8616a

Following. We're about to do the same thing for our SMB tier.

tom_webb_b3223

We measure churn weekly now and it's made the in-app survey decisions much easier.

gus_frei_88fea

Worth checking your churn window. Ours was skewed until we narrowed it.

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