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SSO question affecting who sees CSAT surveys

elena_holt_92a7f

We're working through CES tracking and volume tripled after launch. Curious how others have handled it, especially around churn. Any rules of thumb?

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ned_vance_3dd21

Spent a week on this. The fix was tying response routing to the account owner field.

elena_sato_501ca

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

cole_calvi_0f6fe

+1. The HubSpot step is where ours kept breaking.

owen_pratt_ce11b

Following. We're about to do the same thing for our SMB tier.

tara_hale_8cc58

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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