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Pulling CSAT out through the API for our warehouse

diego_rourke_b7796

Posting this for our SMB tier. We care most about renewal rate and I'm not sure journey mapping is the lever. Talk me out of it?

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Comments

diego_okafor_83f35

Curious what cadence you landed on. We over-asked and churn tanked.

ruth_hale_368f3

Honestly NPS surveys didn't move the health score for us. Zapier did more.

mira_vance_21a37

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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