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What worked for us setting up response routing

nadia_mehta_14dc3

Quick one. Since we added a second product line, our the health score has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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Comments

wade_mehta_65766

Same setup here. In our case it came down to CES tracking being too broad.

elena_rourke_9f296

Worth checking your response rate window. Ours was skewed until we narrowed it.

mira_webb_8e49e

We measure CES weekly now and it's made session replay decisions much easier.

liam_quinn_020d9

Same setup here. In our case it came down to journey alerts being too broad.

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