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Small win: auto-theming caught a churn risk early

lena_sato_b42c3

We measured NPS before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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maya_quinn_c4629

Curious what cadence you landed on. We over-asked and NPS tanked.

hana_frei_077b1

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

gus_vance_06b9e

Honestly session replay didn't move CSAT for us. Slack did more.

zoe_boyd_90ac1

Following. We're about to do the same thing for trial users.

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